Privacy Policy
Effective date: July 30, 2025
Who We Are
This service is operated by Zen Flo Solutions Private Limited, Sector 4, IMT Manesar, Haryana, India. For privacy questions, contact us at zenflo.spna@zenflosolutions.com or zenflo.spna@gmail.com.
Information We Collect
- Personal Information: name, phone, email, and KYC documents (Aadhaar, PAN, Driver’s License) you submit.
- Usage Data: IP, device/browser info, pages visited, and interactions.
- Location Data: if enabled, we may collect your approximate or precise location.
- Cookies & Similar Technologies: used for authentication, preferences, analytics, and security.
How We Use Information
- Provide, operate, and improve our services (including bookings and support).
- Verify identity and complete KYC; prevent fraud and maintain safety.
- Communicate with you (notifications, confirmations, support).
- Comply with legal obligations and enforce our Terms.
Sharing & Service Providers
We use service providers (hosting, authentication, analytics, payments, email) under our instructions. We do not sell personal data.
Key providers include Google/Firebase and our payment processor (e.g., Razorpay/Stripe).
Google Sign‑In Data
If you choose “Sign in with Google”, we receive your basic profile (name & email) solely for authentication. To disconnect or request deletion, email zenflo.spna@zenflosolutions.com.
Your Rights & Data Deletion
- Request access, correction, or deletion of your data.
- Opt out of marketing via unsubscribe links or by contacting us.
To exercise rights or request account deletion, email zenflo.spna@zenflosolutions.com. We verify and respond within 30 days, where feasible.
Data Retention
We retain data as long as necessary to deliver services and meet legal/tax obligations. When no longer needed, data is deleted or anonymized.
Security
We use reasonable administrative, technical, and physical safeguards. No method is 100% secure.
Children’s Privacy
Our services are intended for users aged 18+. We do not knowingly collect data from children.
International Transfers
Where data is transferred internationally, we use appropriate safeguards consistent with applicable law.
Changes to This Policy
We may update this policy from time to time. We will post changes on this page and update the “Effective date”.
Contact
Email: zenflo.spna@zenflosolutions.com
Alternate: zenflo.spna@gmail.com
Postal: Zen Flo Solutions Private Limited, Sector 4, IMT Manesar, Haryana, India